What Should I Do If My Order Arrives Damaged?

How do I report a damaged order?

If your NFC Product arrives damaged, use our Contact Us page. Please include the email address used to place your order so we can identify your purchase and assist you.

What should I include?

Please include the following in your request:

• Your order number so we can locate your purchase.

• A clear photo of the damaged item showing the affected area.

• A photo of the shipping label on the packaging, with the label details visible.

A brief description of the damage will also help us understand the issue. Keep the packaging long enough to photograph the shipping label.

When will I hear back?

Our support team will respond within 24 to 48 hours to assist you and explain the next steps.

Providing your order number and photos in your first request helps us review the issue without needing to request those details separately.