Return Policy
OUR RETURN & REFUND POLICY
ReviewZaps stands and cards are backed by our 180-day money-back guarantee. Try your products with your customers. If you’re not satisfied, contact us within 180 days of delivery to request a return.
Products may be returned after setup and use. Original packaging is not required, and normal use does not reduce your refund. Our guarantee applies to all orders, not including custom orders.
To receive a refund, you must return the products for which you’re requesting a refund. Customers are responsible for return shipping costs.
Once we receive and inspect your return, we’ll email you a confirmation and process your refund to your original payment method within 3–7 business days. Your bank or payment provider may require additional time to display the credit.
RETURN SHIPPING
To start a return, email support@reviewzaps.com from the email address used to place your order. Include your order number and the products you wish to return. You’re welcome to share your reason for returning them, but an explanation is not required.
Our team will provide return instructions and a return shipping label. The cost of the label will be communicated to you before the return and deducted from your refund.
Please wait for our return instructions before shipping your products. Pack them securely to prevent damage during transit. You may use suitable replacement packaging if you no longer have the original packaging.
Our return address is:
ReviewZaps
241 North 4th Street, STE 2892
Grand Junction, Colorado 81501
United States
Keep your tracking information until your return and refund are complete.
TO CANCEL AN ORDER
If you need to cancel an order, email support@reviewzaps.com as soon as possible from the email address used at checkout. Include your order number and let us know you’d like to cancel.
We’ll do our best to stop the order before it ships. Cancellation may not be possible once the order has been prepared for shipment or handed to the carrier. If we cannot cancel it, you can request a return under our 180-day money-back guarantee after delivery.
DAMAGED ON ARRIVAL
If your order arrives damaged, email support@reviewzaps.com with your order number, a description of the damage and photos of the product and packaging.
Please keep the product and packaging while we review the issue. You do not need to refuse delivery to receive help. We’ll review the damage and explain the next steps.
FAULTY PRODUCTS OR SETUP ISSUES
If your stand or card isn’t working as expected, contact support@reviewzaps.com with your order number and a description of the issue.
Our team can help with setup and troubleshooting. If a replacement is needed, we’ll explain the replacement process. You may also request a return within 180 days of delivery under our money-back guarantee.
CUSTOMER CHANGE OF MIND
If you change your mind, contact us within 180 days of delivery to request a return. Your stands or cards do not need to be unused or in their original packaging.
Follow the instructions in the Return Shipping section above. Customers pay return shipping, and refunds are processed after we receive and inspect the returned products.
WRONG PRODUCT RECEIVED
If you receive the wrong product or your order differs from what you purchased, email support@reviewzaps.com with your order number, a description of the issue and photos of the products received.
Please wait for instructions before returning anything. We’ll review your order and help arrange the correction.
LIFETIME REPLACEMENTS
ReviewZaps offers lifetime replacements for stands and cards that are lost, stolen or damaged.
The replacement product is free. Customers are responsible for replacement shipping charges, which will be communicated before the replacement is sent.
To request a replacement, email support@reviewzaps.com with your original order details and explain what happened. If the product is damaged, please include photos when available.
Lifetime replacement coverage is separate from the 180-day money-back guarantee. It provides a replacement product rather than a refund and continues beyond the return period.
EXCHANGES
For defective or damaged products, contact support@reviewzaps.com so we can help with troubleshooting or a replacement.
If you would prefer a different product, you can return your original purchase within the 180-day return period and place a new order for the product you want. Customer-paid return shipping applies.
LATE OR MISSING REFUNDS
We process refunds within 3–7 business days after receiving and inspecting your return. Once processed, your bank or payment provider may take additional time to post the credit.
If your refund hasn’t appeared, check the original payment account and contact your bank or payment provider. If you still need help, email support@reviewzaps.com with your order number.
Payment Methods We Currently Accept
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay and Amazon Pay.
Questions
If you have questions about a return, refund or replacement, contact us at:
