What Should I Do If an Item Is Missing from My Order?
How do I report a missing item?
If your package arrived but an item is missing, use our Contact Us page. Please include the email address used to place your order.
Let us know which item is missing and how many you received so we can compare the delivery with your order details.
What should I include in my request?
Please include:
Your order number so we can locate your purchase.
A clear photo of all the items you received, with the items visible and easy to count.
A photo of the shipping label on the packaging, with the label details readable.
Keep the packaging long enough to photograph the shipping label. Including all of this information in your first request helps us investigate without needing to request those details separately.
What happens next?
Our support team will respond within 24 to 48 hours to assist you. We’ll review your order and the photos you provide, then explain the next steps.
Still Need Help?
Can't find what you need? Our support team is here to help.
